Privacy Policy

1. Introduction

SatGate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our API protection and payment services ("Service").

2. Information We Collect

Account Information

• Email address (for authentication and communication)
• Organization name and details
• Billing information (if applicable)

API Traffic Metadata

• Request timestamps, paths, and methods
• Response status codes
• Token usage and validation results
• Rate limiting and budget consumption data

Note: We do not store or access the content (body) of your API requests or responses unless explicitly configured by you.

Usage Data

• Dashboard interactions and preferences
• Feature usage patterns
• Error and crash reports

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To authenticate your identity and authorize access
• To enforce rate limits and budget policies
• To generate analytics and usage reports for you
• To communicate important updates and alerts
• To process payments and billing
• To detect and prevent fraud and abuse

4. Information Sharing

We do not sell your personal information. We may share information:

• With service providers: Cloud hosting, email delivery, payment processing
• For legal compliance: When required by law or to protect our rights
• With your consent: When you explicitly authorize sharing
• Business transfers: In connection with a merger or acquisition

5. Data Retention

We retain your data as follows:

• Account data: Until you delete your account
• API traffic logs: Based on your plan (3 days for Free, 90 days for Pro, configurable for Enterprise)
• Audit logs: Per your plan's retention policy
• Billing records: As required by law (typically 7 years)

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS) and at rest
• Access controls and authentication
• Regular security audits
• SOC 2 compliance (Enterprise tier)

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your data (subject to legal requirements)
• Export your data in a portable format
• Object to certain processing
• Withdraw consent

To exercise these rights, contact us at privacy@satgate.io

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

9. International Data Transfers

Your data may be processed in countries outside your residence. We use appropriate safeguards for international transfers, including Standard Contractual Clauses where applicable.

10. Children's Privacy

The Service is not intended for users under 16. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service.

12. Contact Us

For questions about this Privacy Policy or your data, contact us at:

• Email: privacy@satgate.io
• Address: SatGate, Inc.